Shipping & Returns
RETURNSWe have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We cannot accept any returns after the 15 day period. Unfortunately, we cannot accept returns on sale items, customized items, face coverings or gift cards. To start a return, you can contact us at north_50@telus.net. We will issue a RA (return authorization) number, which you should include either inside your return package, or on the outside of the package Damages and issues Exchanges Refunds |
SHIPPINGShipping charges range from FREE (for masks), up to $15 for orders under $125, within Canada. Our flat rate shipping fee to the United States is $25 (Cdn funds). Shipping to the UK, Europe and Australia is based on weight and rates will be calculated at the checkout Email: north_50@telus.net We ship Tuesday through Fridays. Most items on our website will be shipped within 3 business days, however, with the gift giving season upon us, some items may be on backorder and can take 3 weeks for delivery.
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